Operations Resources

Don’t let any easing of COVID-19 pandemic lull us into a false sense that things are, in any way, back to normal. The pandemic is representative of a class of risk items that are very rare in their occurrence (low probability) but have catastrophic consequences (high impact). Here are some ideas of other such events that could catastrophically impact a business.

If you own a business or are considering starting a business of your own, the learning never ends. Here are my recommendations for must-reads. Whether you own a business, lead a business or plan to start a business, these are, in my view, the essentials:

As businesses reopen, thought and effort should be put into helping people transition back into the workplace. The following checklist format might give business owners some ideas on things to cover to help bring people back.

Cortney Moody, founder of Comfort Paws Mobile Canine Spa LLC, a self-contained mobile grooming unit that allows her to groom dogs in the comfort of their owners' driveways, is back open for business.

COVID-19 has driven us to use electronic media. Zoom usage has exploded. Unfortunately, many companies cannot even operate during this time. The smart ones are keeping their employees and customers informed using email, texts, social media, videos and phone calls.

The outbreak of the novel Coronavirus has had devastating effects on the entire restaurant and hospitality industry, with small businesses taking an even harder hit. As I’ve navigated the uncharted territory recently for my own business and advised SCORE Detroit clients, I’ve compiled the best tactics for managing a restaurant amid COVID-19.

Risk is made tangible by evaluating the likelihood of the risk and the severity of the consequences should it happen. For example, a pandemic is one of those things that seemed somewhat unlikely (we thought) but would have a catastrophic consequence on most every piece of our existence (proven in real-time).

Everybody is talking about “surviving the pandemic” and, "What will business be like in 'the new normal'?"  What I’m not hearing enough of is, "How do I recreate my business to be stronger and more resilient, both now and well into the future?" A recommended checklist for those who have the fortitude to charge ahead despite the challenges before them.

SCORE partner NEI (the New Economy Initiative) has collaborated with Startup Space to launch a page connecting you to critical resources, programs and funding. Sign up to access a digital hub that brings all COVID-19 resources.

SCORE is committed to providing you the best service we can as we continue to manage the impact of COVID-19.

We can’t always be in the same parcel of geography with everyone we need in a meeting. Sometimes other forces get in the way of face-to-face meetings (like COVID-19).